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ThermoWorks Help Center

  • Help with the Products You Own 59 Articles

    This is where you will find product how-to and troubleshooting articles.

    • RFX™ 3 Articles
    • Billows 4 Articles
    • pH Meter Help 2 Articles
    • Other Pocket Digital Thermometers 1 Article
    • BlueDOT, DOT, ChefAlarm, Signals, Smoke, & Smoke X Help 12 Articles
    • DishTemp Help 2 Articles
    • Dataloggers & Infrareds 5 Articles
    • Timers Help 2 Articles
    • Thermapen Help 5 Articles
    • ThermoPop Help 4 Articles
    • Smoke Gateway & ThermaQ WiFi Help 5 Articles
    • About Transmission Distance Specifications
    • Calibration Question?
    • How to Test a Digital Thermometer for Accuracy
    • How to Use the Grate Clip
    • How to Use ThermoWorks’ Silicone Probe Spools
    • How to Use Your Pot Clip
    • Product Operating Instructions and Documentation
    • Registering Your ThermoWorks Product
    • Software Downloads
    • ThermaQ App
    View all
  • Help with Orders & Your Account 10 Articles

    Find answers to your questions about using our shopping cart, your ThermoWorks account, sales tax, managing your email subscription, order fulfillment and delivery.

    • Checkout & Shopping Cart Help 3 Articles
    • Help with the Order You Placed
    • Managing Your ThermoWorks Email Subscription
    • Order Fulfillment and Tracking Your Order
    • Sales Tax Questions
    • Shipping Information & Delivery Estimates
    • Terms & Conditions: ThermoWorks Privacy Policy
    • ThermoWorks Returns Policy
    View all
  • Help with Product Selection 16 Articles

    Here we cover the differences between similar products. At times, too many choices can be overwhelming. We have simplified it here to help you decide which product is right for you.

    • 3 Kinds of ThermaQ: Which One is Right for You?
    • Alarm Thermometer Selection Chart
    • All About ThermaQ WiFi
    • BlueDOT vs ThermaQ Blue
    • Comparing DOT, ChefAlarm, Smoke, Smoke X, and Signals
    • Cooking With ChefAlarm and Thermapen: The Perfect Pair
    • Infrared Selection Chart
    • Signals vs Smoke X4
    • Signals vs ThermaQ WiFi and ThermaQ Blue
    • Smoke vs Smoke X2
    View all
  • Thermometry Basics 9 Articles

    Here are some basic thermometry principles you can use with ThermoWorks products including how to conduct a proper ice bath test, finding your location's boiling point, and how to get an accurate temperature reading.

    • Basic Concepts: Thermometer Technologies
    • General Questions About Thermometers
    • How Accurate Is Your Oven?
    • How High Altitude Affects Cooking
    • How to Do a Proper Ice Bath Test
    • How to Find Your Location’s Boiling Point
    • How to Get an Accurate Temperature Reading
    • Why Temperatures Don’t Lock In
    • Why Thermocouple Thermometers Are Superior
    View all
  • Temperatures & Cooking 8 Articles

    Here are eight specific articles regarding temperatures and cooking including candy, chef, seafood and other temperature sensitive food you will want to know. When it comes to ThermoWorks products, temperature is everything.

    • Candy Recommended Temperature Chart
    • Chef-Recommended Temperatures Chart
    • Food Temperature FAQs
    • Recommended Seafood Temperatures
    • Resting: The Final Phase of Cooking
    • The Difference Between BBQ & Grilling
    • Thermal Tips: Homebrew for Beginners
    • Top Turkey Tips
    View all

Uncategorized

  • Troubleshooting: Billows®

Talk to a Live Person

ThermoWorks
741 E. Utah Valley Drive
American Fork, UT 84003

Call us: 1-800-393-6434
Tech Support direct line: 1-385-330-0591
Fax: 801-756-8948

PHONE SUPPORT HOURS

6am – 6pm M-F, 8am – 5pm Saturday, MT

CHAT SUPPORT HOURS

8am – 5pm M-F, MT

EMAIL REQUESTS

Home Use and Individual Customers: [email protected]

Commercial and Business Customers: [email protected]

Technical Support for a Product You Own: [email protected]

Other: [email protected]

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Phones are generally not answered after office hours or on U.S. Holidays, though you may leave a message. Email messages are typically answered within an hour during our regular office hours unless they arrive on an unusually busy morning, in which case we work hard to answer them as quickly as possible.

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Help Center Categories

  • Help with Orders & Your Account 10
    • Checkout & Shopping Cart Help 3
  • Help with Product Selection 16
  • Help with the Products You Own 59
    • Billows 4
    • BlueDOT, DOT, ChefAlarm, Signals, Smoke, & Smoke X Help 12
    • Dataloggers & Infrareds 5
    • DishTemp Help 2
    • Other Pocket Digital Thermometers 1
    • pH Meter Help 2
    • RFX™ 3
    • Smoke Gateway & ThermaQ WiFi Help 5
    • Thermapen Help 5
    • ThermoPop Help 4
    • Timers Help 2
  • Temperatures & Cooking 8
  • Thermometry Basics 9

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