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ThermoWorks Help Center

  • Help with Product Selection 11 Articles

    • 3 Kinds of ThermaQ: Which One is Right for You?
    • All About ThermaQ WiFi
    • Classic Thermapen vs Thermapen Mk4
    • Cooking With ChefAlarm and Thermapen: The Perfect Pair
    • DOT vs ChefAlarm vs Smoke
    • Thermapen FAQ: Common Questions Answered
    • ThermaQ WiFi vs Smoke + Smoke Gateway
    • ThermoPop vs Thermapen Mk4
    • Top 6 Reasons to Own a Thermapen Mk4
    • What Kind of Thermometer Do You Need?
    View all
  • Help with Orders & Your Account 11 Articles

    • Checkout & Shopping Cart Help 5 Articles
    • Account Login, Email Address Changes, & Order History
    • Help with the Order You Placed
    • Managing Your ThermoWorks Email Subscription
    • Order Fulfillment and Tracking Your Order
    • Shipping Information & Delivery Estimates
    • ThermoWorks Returns Policy
    View all
  • Help with the Products You Own 29 Articles

    • DishTemp Help 1 Article
    • Other Pocket Digital Thermometers 1 Article
    • DOT, ChefAlarm, & Smoke Help 5 Articles
    • Dataloggers & Infrareds 3 Articles
    • Timers Help 2 Articles
    • Thermapen Help 4 Articles
    • ThermoPop Help 3 Articles
    • Smoke Gateway & ThermaQ WiFi Help 3 Articles
    • Calibration Question?
    • How to Test a Digital Thermometer for Accuracy
    • How to Use the Grate Clip
    • How to Use Your Pot Clip
    • Software Downloads
    • Verifying the Accuracy of a Thermometer: the Role of Calibration
    • Warranty Information
    View all
  • Thermometry Basics 10 Articles

    • 5 Common Food Safety Mistakes & How to Avoid Them
    • Basic Concepts: Thermometer Technologies
    • General Questions About Thermometers
    • How Accurate Is Your Oven?
    • How High Altitude Affects Cooking
    • How to Do a Proper Ice Bath Test
    • How to Find Your Location’s Boiling Point
    • How to Get an Accurate Temperature Reading
    • Why Temperatures Don’t Lock In
    • Why Thermocouple Thermometers Are Superior
    View all
  • Temperatures & Cooking 13 Articles

    • Best Temperatures and Techniques for the Perfect Steak
    • Best Temperatures for Cooking a Turkey
    • Best Temperatures for Cooking Chicken
    • Best Temperatures for Cooking Pork
    • Best Temperatures for Cooking Prime Rib
    • Candy Recommended Temperature Chart
    • Chef-Recommended Temperatures Chart
    • Food Temperature FAQs
    • Recommended Seafood Temperatures
    • Resting: The Final Phase of Cooking
    View all

Talk to a Live Person

ThermoWorks
741 E. Utah Valley Drive
American Fork, UT 84003

PHONE HOURS

Toll Free: 800-393-6434
Phone: 801-756-7705
Fax: 801-756-8948

Office Hours: 6am – 8pm M-F, 9am – 4pm Saturday, MT

LIVECHAT HOURS

LiveChat Hours: 8am – 5pm M-F, MT

EMAIL REQUESTS

Home Use and Individual Customers: orders@thermoworks.com

Commercial and Business Customers: sales@thermoworks.com

Technical Support for a Product You Own: techsupport@thermoworks.com

Other: info@thermoworks.com

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Phones are generally not answered after office hours or on U.S. Holidays, though you may leave a message.  Emails are typically answered within an hour during our regular office hours.

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Help Center Categories

  • Help with Orders & Your Account 11
    • Checkout & Shopping Cart Help 5
  • Help with Product Selection 11
  • Help with the Products You Own 29
    • Dataloggers & Infrareds 3
    • DishTemp Help 1
    • DOT, ChefAlarm, & Smoke Help 5
    • Other Pocket Digital Thermometers 1
    • Smoke Gateway & ThermaQ WiFi Help 3
  • Temperatures & Cooking 13

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