Order Fulfillment and Tracking Your Order

When will my order be shipped?

• Orders placed before 4pm (Mountain Time) M-F are shipped the same day.

• Orders placed after 4pm M-F, on Saturday or Sunday, or on holidays are shipped on the following business day.


 

How will I know that my order has shipped?

When your ThermoWorks order ships, you will be sent a fulfillment email with subject line:

Your order no. XXX-SO-XXXXXXX has been fulfilled

(The X’s are replaced with the numbers associated with your order.)

The fulfillment email contains your tracking number and tracking link. Because it takes time for the shipper to move fulfillment data into their system, your tracking information may not be available on their website for 24 hours.

If you do not receive the fulfillment email, please check your spam folder. If you don’t see it in your in-box or in your spam/junk folder and would like to receive your tracking number and tracking link, please contact our Customer Care team at orders@thermoworks.com, 1-800-393-6434, or on LiveChat (LiveChat hours: M-F 8am-5pm).


 

How long will it take for my order to arrive?

Important to note: “Transit and delivery days” do not include weekends, holidays, and the day the order is processed.

For example, if you place an order on Sunday, your order will be processed and fulfilled on Monday (unless that Monday is a holiday). This means that Monday is not counted as a transit day. The shipper will begin to move the order once they pick it up from ThermoWorks at the end of the day.

Case 1: You place an order on Saturday and request 2nd-Day Air.

  • Monday: Your order is processed and fulfilled by ThermoWorks. You are sent your fulfillment email. The shipper picks up your order at the end of the day.
  • Tuesday: Transit day 1
  • Wednesday: Delivery

Case 2: You place an order on Tuesday after 5pm (Mountain Time) and request Standard Overnight Flat Rate.

  • Wednesday: Your order is processed and fulfilled by ThermoWorks. You are sent the fulfillment email. The shipper picks up your order at the end of the day.
  • Thursday: Delivery

Case 3: You place your order on the Labor Day at 10am (Mountain Time) and request Standard Overnight Flat Rate.

  • Tuesday: Because Labor Day Monday is a holiday, your order is processed and fulfilled by ThermoWorks on Tuesday. You are sent the fulfillment email. The shipper picks up your order at the end of the day.
  • Wednesday: Delivery

Case 4: You place your order on the Friday after 4 pm (Mountain Time) and request 2nd-Day Air.

  • Monday (unless that Monday is a holiday): Your or order is processed and fulfilled. You are sent the fulfillment email. The shipper picks up your order at the end of the day, so this day is not considered a transit day.
  • Tuesday: Transit Day 1
  • Wednesday: Delivery

Please refer to the shipping estimator, found on ThermoWorks’ Shipping Information page, for more detailed information about order delivery estimates.


 

May I track my order on ThermoWorks’ website?

If you have a ThermoWorks account, you may log into your account  and track your order.

If you used the Guest Checkout option while placing your order, you do not have an account, so this option is unavailable to you. Please contact our Customer Care team if you need assistance.


 

Contact Our Customer Care Team

Email: orders@thermoworks.com

Phone: Toll Free: 800-393-6434 6am – 7pm M-F, 9am – 4pm Saturday, MT

LiveChat: 8am – 5pm M-F

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