Paying for Your ThermoWorks Order

ThermoWorks Order Payment Options

In this article, you will learn about our shopping cart’s payment options.


When is My Credit Card or PayPal Account Charged for the Order?

When you place your order, your credit card company or PayPal provides ThermoWorks with a preauthorization. This preauthorization indicates that you have enough credit or money in your account to pay for the order. No money is charged to your card or withdrawn from your PayPal account at this time. It is only when your order is fulfilled (ships), that your credit card is charged or money is taken from your PayPal account.

Note: If you cancel your order before we have shipped it, you will not receive a refund as we have not received any funds yet (so there is nothing to refund). Any charges you may see in your credit card or PayPal accounts are merely preauthorizations and will drop off on their own.


 

What Happens After I Press the Place Order Button?

  1. After you press Place Order button, your credit card or PayPal provides ThermoWorks with a preauthorization.
  2. The order then moves to the Pending status, allowing it to be manually checked by a ThermoWorks employee.
  3. Following their approval, it moves to the fulfillment process.
  4. Your credit card or PayPal account will be charged once your order is packed by our Fulfillment team.

 

Credit Card Payments

Order Payment Options

You may pay for your order with one of the listed credit cards.

Paying with a Credit Card

Once you select the Credit Card option, you will be able to enter your card’s details.

Note: If you enter the wrong CVV code (security code), some credit card companies immediately block the transaction and you’ll receive an error message indicating that you need to try again. A very small number of credit card companies appear to approve the transaction when they actually haven’t. If this occurs, as a security measure to protect you from unauthorized payments, your order is cancelled. If this affects you, we will contact you right away so we can help make sure you receive your order.


 

PayPal Payments

PayPal 1

Choose the PayPal option by clicking on the radial button.

PayPal 2

A hover form will open, allowing you to log into your PayPal account. The entire PayPal transaction will occur inside of this hover form. Once the payment preauthorization has been approved by PayPal, you will be taken to the order’s confirmation page.


 

Contact Our Customer Care Team

If you have any questions about your order, our Customer Care team is happy to help.

Email: orders@thermoworks.com

Phone: Toll Free: 800-393-6434 6am – 7pm M-F, 8am – 5pm Saturday, MT

LiveChat: 8am – 5pm M-F

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