Troubleshooting: ChefAlarm

Here are answers to the questions our Tech Support team is asked most often about the ChefAlarm.   Is the “NO PROBE” indicator suppose to constantly flash when ChefAlarm is not in use? I’m concerned that it will use up the battery when not necessary. I have tried every button […]

Troubleshooting: Smoke Gateway

Here are the answers to common technical support questions about Smoke Gateway. Where can I find instructions for setting up and using my Smoke Gateway with the ThermoWorks BBQ app? Instructions are found in the app and in the ThermoWorks BBQ online help file, located here. How do I update […]

Troubleshooting: Smoke

Here are answers to common questions about Smoke.   Where can I find the instructions for Smoke? You may download the instructions here. Smoke Operating Instructions Smoke Receiver Operating Instructions Smoke Receiver Sync Instructions Smoke Fact Sheet Smoke Calibration Instructions   My Smoke has stopped communicating with the Smoke Receiver. […]

Account Login, Email Address Changes, & Order History

Need to change email address you use when shopping at ThermoWorks? Because ThermoWorks customer accounts are associated with their email addresses, the shopping cart service we use – NetSuite – requires that we update account email addresses for our customers. If you need to change yours, please contact our Customer […]

Help with the Order You Placed

If you have questions about an order you’ve placed, please contact our Customer Care team. Here’s a partial list of issues they can help with: Tracking your order Updating your order’s shipping address Adding or removing items Cancelling your order Checking your order’s status Fix shipment problems Adjusting shipping charge […]

How to Use Our Shopping Cart

How to Use the ThermoWorks Shopping Cart Every day, we receive questions about our shopping cart and how to accomplish certain tasks. Here are answers to the requests we receive most. Guest Checkout You do not have to create an account with ThermoWorks to place an order. Please feel free […]

3 Kinds of ThermaQ: Which One is Right for You?

The ThermaQ 2-Channel Thermocouple Alarm is available in three models. ThermaQ ThermaQ Blue ThermaQ WiFi All three versions are the most reliable and accurate of all the leave-in thermometers ThermoWorks offers. The meters are built like tanks – sturdy and designed to last during the harsh treatment they can receive […]

ThermaQ WiFi vs Smoke + Smoke Gateway

People often ask us how the ThermaQ Wifi and Smoke + Smoke Gateway setups compare, because they want to make the right choice for their unique circumstances. If you are trying to make the same decision, here’s what you need to know: How They Are the Same • Both Smoke (with the […]

ThermoPop vs Thermapen Mk4

People often ask us about the differences between the Thermapen Mk4 and ThermoPop thermometers. While both are top-rated thermometers and both are recommended as the first choice in their class by many top-rated food publications, there are some important differences between them that you should be aware of before you […]

DOT vs ChefAlarm vs Smoke vs Signals

People ask us all the time about the DOT, ChefAlarm, Smoke, and Signals thermometers. They want to know how the four thermometers are different and how they are the same, because they want to purchase the thermometer that is best for them. If you are trying to decide which of the […]