Here are the answers to common technical support questions about Smoke Gateway. Where can I find instructions for setting up and using my Smoke Gateway with the ThermoWorks app? Notice: The ThermoWorks BBQ app has been replaced by the new, completely redesigned ThermoWorks app. (The icon has a yellow background.) […]
Troubleshooting: Smoke
Here are answers to common questions about Smoke. Where can I find the instructions for Smoke? You may download the instructions here. Smoke Operating Instructions Smoke Receiver Operating Instructions Smoke Receiver Sync Instructions Smoke Fact Sheet Smoke Calibration Instructions My Smoke has stopped communicating with the Smoke Receiver. […]
Help with the Order You Placed
If you have questions about an order you’ve placed, please contact our Customer Care team. Here’s a partial list of issues they can help with: Tracking your order Updating your order’s shipping address Removing items Cancelling your order Checking your order’s status Fix shipment problems Adjusting shipping charge and method […]
3 Kinds of ThermaQ: Which One is Right for You?
(See a comparison chart to determine which alarm thermometer is right for you.) The ThermaQ family are the most reliable and accurate of all the leave-in thermometers ThermoWorks offers. The meters are built like tanks – sturdy and designed to last during the harsh treatment they can receive in professional BBQ […]
ThermaQ WiFi vs Smoke + Smoke Gateway
(See a comparison chart to determine which alarm thermometer is right for you.) People often ask us how the ThermaQ Wifi and Smoke + Smoke Gateway setups compare, because they want to make the right choice for their unique circumstances. If you are trying to make the same decision, here’s what […]
ThermoPop vs Thermapen ONE
People often ask us about the differences between the Thermapen ONE and ThermoPop thermometers. Here’s a list of the key information that will help you make your choice. A Thermapen ONE (our most popular product) is the leading, professional-grade instant-read thermometer on the market. A Thermapen ONE use uses highly-sophisticated, […]
Comparing DOT, ChefAlarm, Smoke, Smoke X, and Signals
(See a comparison chart to determine which alarm thermometer is right for you.) People ask us all the time about the DOT, ChefAlarm, Smoke, Smoke X2, Smoke X4, and Signals thermometers. They want to know how the thermometers differ and how they are the same, because they want to […]