Infrared Thermometers: Care & Use Tips

Here are answers to some common questions asked about infrared thermometers, Can I check my grill temp with an infrared thermometer? If you aim an infrared thermometer at a porous surface like a grill or grate, it will factor in the surface temp of whatever surfaces are visible through the […]

How to Use the Grate Clip

Tips & Tricks for Using a Grate Clip While ThermoWorks’ Grate Clips were designed to be as universal as possible, different oven and grill/smoker manufacturers have different-sized racks. If you have difficulty using your Grate Clip, please try one of the solutions below. 1. To accommodate a wider rack, insert […]

Shopping Cart Checkout Errors and Issues

Here are the answers to some of the checkout errors and issue questions we’ve received.   I am unable to complete my order, because the website “spins” after I click on the¬†checkout buttons. What do I do? While difficulties completing an order are rare, we are sorry it happened to […]

Troubleshooting: TimeStick and TimeStick Trio

Here are answers to the questions our Tech Support team is asked most often about the TimeStick and TimeStick Trio.   Which battery does my TimeStick (or TimeStick Trio) use? It uses one, CR2032 (3V) lithium coin cell battery. When I set my TimeStick Trio’s timer, it starts the countdown […]

Troubleshooting: Extra Big & Loud Timer

Here are answers to common technical support questions about the Extra Big & Loud Timer.   My Extra Big & Loud Timer’s kickstand broke. Do you sell replacement parts? We are happy to send you a new kickstand at no charge. Please contact our Tech Support team or Customer Care […]

Troubleshooting: DOT

Here are answers to the most common technical support questions about DOT.   My DOT thermometer is not working. All I seem to get is a flashing “NO PROBE”. The probe is inserted correctly. Any clue what’s wrong? We would suggest replacing your DOT’s batteries, as a battery change typically […]

Troubleshooting: ThermaQ WiFi

Setup instructions for ThermaQ WiFi are located on the ThermaQ app page. It contains the following information: Before You Start Installing ThermaQ App Important to Know Adding Your Device Setting Up Your ThermaQ WiFi (iOS)\ Setting Up Your ThermaQ WiFi (Android) Troubleshooting Your ThermaQ WiFi Setup Setting Up Your ThermaQ […]