Food Temperature FAQs

Here are answers to many common questions we are asked about taking accurate temperatures of food.   Why do I get different readings when I measure my food in different places? You’ll get different readings when measuring temperatures in different spots, because the temperature of the food can be different […]

Troubleshooting: Data Loggers

Here are answers to common technical support questions we receive about data loggers. Where’s my data logger software? Each logger comes with its own software package. You can download the software specific to your logger by finding your logger system on our Software Downloads page.   Why didn’t my data […]

Infrared Thermometers: Care & Use Tips

Here are answers to some common questions asked about infrared thermometers, Can I check my grill temp with an infrared thermometer? If you aim an infrared thermometer at a porous surface like a grill or grate, it will factor in the surface temp of whatever surfaces are visible through the […]

How to Use the Grate Clip

Tips & Tricks for Using a Grate Clip While ThermoWorks’ Grate Clips were designed to be as universal as possible, different oven and grill/smoker manufacturers have different-sized racks. If you have difficulty using your Grate Clip, please try one of the solutions below. 1. To accommodate a wider rack, insert […]

Shopping Cart Checkout Errors and Issues

Here are the answers to some of the checkout errors and issue questions we’ve received.   I am unable to complete my order, because the website “spins” after I click on the checkout buttons. What do I do? While difficulties completing an order are rare, we are sorry it happened to […]

PayPal Order Steps & Help

Here are the steps for paying for your ThermoWorks order with PayPal. IMPORTANT: Please note that PayPal requires you to complete your order by returning to the ThermoWorks website to complete the final checkout steps. 1. Choose the PayPal Check out option. 2. Log into your PayPal account. 3. Choose the payment […]

Troubleshooting: TimeStick and TimeStick Trio

Here are answers to the questions our Tech Support team is asked most often about the TimeStick and TimeStick Trio.   Which battery does my TimeStick (or TimeStick Trio) use? It uses one, CR2032 (3V) lithium coin cell battery. When I set my TimeStick Trio’s timer, it starts the countdown […]