Troubleshooting: ThermaQ WiFi

Here are answers to the questions our Tech Support team is asked most often about the ThermaQ WiFi.


How do I enter Set Up Mode?

To enter Setup Mode, hold down the Start button and Min/Max button for about 5 seconds. If this does not work, please contact our Tech Support team to receive additional help.


Can you turn-off my ThermaQ WiFi?

The device can be put into sleep mode by pressing and holding the start button for 5 seconds.


I changed my router and now my ThermaQ WiFi will not let me reset to reconnect.  How do I clear the unit to do a new clean connection?

There is no need to reset your ThermaQ before setting it up on a new Wi-Fi network. You can simply go through the setup process as if it were a new device.


Can I connect my ThermaQ WiFi to a 5 GHz network?

No, it is only compatible with a 2.4 GHz network.


ThermaQ WiFi Warranty Terms

Your ThermaQ WiFi has a 2-year warranty. You can read more about the warranty terms here.


Need more help with your ThermaQ WiFi?

Please contact our Tech Support team by emailing or by calling 1-800-393-6434.

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