Troubleshooting: ThermaQ WiFi

Here are answers to the questions our Tech Support team is asked most often about the ThermaQ WiFi.


How do I enter Set Up Mode?

To enter Setup Mode, hold down the Start button and Min/Max button for about 5 seconds. If this does not work, please contact our Tech Support team to receive additional help.

Where can I locate the current ThermaQ WiFi firmware update?

The current version of ThermaQ WiFi firmware is All ThermaQ WiFis shipped after March 8, 2019 include updated firmware.

ThermaQ WiFi firmware update must be installed via a PC. If you don’t have access to a PC, please contact our Tech Support team and they will help you further.

Click here to download the ThermaQ firmware

PDFDownload Instructions for Firmware Update Here


Can you turn-off my ThermaQ WiFi?

The device can be put into sleep mode by pressing and holding the start button for 5 seconds.


I changed my router and now my ThermaQ WiFi will not let me reset to reconnect.  How do I clear the unit to do a new clean connection?

There is no need to reset your ThermaQ before setting it up on a new Wi-Fi network. You can simply go through the setup process as if it were a new device.


Can I connect my ThermaQ WiFi to a 5 GHz network?

No, it is only compatible with a 2.4 GHz network.


ThermaQ WiFi Warranty Terms

Your ThermaQ WiFi has a 2-year warranty. You can read more about the warranty terms here.


Need more help with your ThermaQ WiFi?

Please contact our Tech Support team by emailing or by calling 1-800-393-6434.

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