Troubleshooting: Extra Big & Loud Timer

Here are answers to common technical support questions about the Extra Big & Loud Timer.


 

My Extra Big & Loud Timer’s kickstand broke. Do you sell replacement parts?

We are happy to send you a new kickstand at no charge. Please contact our Tech Support team or Customer Care team and they will send you a replacement right away.


 

I bought my Extra Big & Loud Timer about a couple of years ago. It worked great for a little over a year then, one morning, it started to only make 1 very short beep when the alarm goes off. I also have a hard time setting the alarm. What’s wrong?

These symptoms typically indicate that the battery needs to be changed. If changing the battery does not solve the problem, please contact our Tech Support team to receive additional help.


 

My Extra Big & Loud Timer’s alarm has stopped sounding. What do I do?

A low battery can cause this symptom. Installing a brand new battery should help.  If it doesn’t, please let our Tech Support team know.


 

I’ve only had my Extra Big & Loud Timer for about a year.  The screen suddenly went blank. What’s wrong?

It sounds like it is time to change your Extra Big & Loud Timer’s battery. If a new battery doesn’t help, please contact our Tech Support team to receive additional help.


My Extra Big & Loud Timer stopped working correctly, so I changed the battery. It didn’t help. Can you help?

One thing to consider when changing the battery is its size. Battery sizes can vary by mere millimeters, depending upon the manufacturer. If the new battery is smaller than the original one, you may need to bend the battery contacts to size to get it to work.

  1. Remove the battery and place a screwdriver between the contact and the compartment wall.
  2. Gently bend the contacts towards the + and – symbols.
  3. Reinsert the battery and close the Extra Big and Loud Timer’s case.

If a new batttery doesn’t resolve the issue, please let our Tech Support team know. They’ll help you right away.


 

I dropped my Extra Big & Loud Timer and now it doesn’t work. Any ideas?

Perhaps, your Extra Big & Loud Timer’s battery terminals lost solid contact with the battery when it was dropped.  If this is the case, you can use a small screw driver to adjust the battery terminals to correct this issue.

If adjusting the battery terminals doesn’t help, please contact our Tech Support team. They’ll get back to you right away.


 

Something is wrong with my brand new timer. I press the “clear button” and nothing happens. I reinstalled the battery, but it didn’t help. What should I do?

The Extra Big & Loud Timer comes with a protective sticker on the display. You will want to be sure that that it is removed prior to use. If this does not correct the issue, please contact our Tech Support team for help.


 

Why did my Extra Big & Loud Timer melt?

It is likely that your Extra Big & Loud Timer was exposed to temperatures above its operating range, which is 32 to 104°F (0 to 40°C).

The Extra Big & Loud Timer should not be attached directly to a hot oven, smoker, or grill.


 

Extra Big & Loud Timer Warranty Terms

Your Extra Big & Loud Timer has a 2-year warranty. You can read more about the warranty terms here.


Do you have more questions?

If you have any questions or concerns, please contact our Tech Support team by emailing techsupport@thermoworks.com or by calling 1-800-393-6434.

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