Troubleshooting: Smoke

Here are answers to common questions about Smoke our Tech Support team receives.


 

Where can I find the instructions for Smoke?

You may download the instructions here.

Smoke Operating Instructions

Smoke Receiver Operating Instructions

Smoke Receiver Sync Instructions

Smoke Fact Sheet

Smoke Calibration Instructions


 

My Smoke has stopped communicating with the Smoke Receiver. What do I do?

Your Smoke and its Receiver may simply need to be re-synced. You may download the instructions here: Smoke Receiver Sync Instructions

If the sync instructions do not work, the devices may need to be reset. This is done by removing the batteries from both Smoke and Smoke Receiver. Leave the batteries out for five minutes before reinstalling. Then, repeat the sync process.

If this does not work, please contact our Tech Support team. They will be happy to help.


 

Just got my Smoke and it was working great! Then, on the second cook – almost all the way through – the Receiver started flashing “con.” I tried to re-sync, but I can’t get it to reconnect.

If the sync instructions do not work, the devices may need to be reset. This is done by removing the batteries from both Smoke and Smoke Receiver. Leave the batteries out for five minutes before reinstalling. Then, repeat the sync process.

If this does not work, please contact our Tech Support team. They will be happy to help.


Why does my Smoke Receiver keep getting un-synced between uses?

The most common reason for Smoke and its Receiver becoming un-synced between uses is that the Sync buttons on the units are accidentally being compressed while the units are in storage.


 

Can I use two Smokes at the same time? Will this cause interference with Smoke Receivers?

You can use more than one Smoke at a time, because each Smoke transmits on a different frequency. A Smoke Receiver can only pick up one of those frequencies at a time, which is comparable to how your car stereo can only tune to one radio station at a time.


 

I bought my Smoke in December and love it, however, the receiver periodically disconnects from the transmitter. My grill is about 50 ft away from the receiver. It is obscured by a corner of the house, so the receiver is not directly in sight of the transmitter. The receiver goes into connect mode with a connection alarm every few minutes. Is this normal?

Smoke will communicate up to 300 feet line-of-sight unless other factors are involved.

  • If the device is close to devices that also use radio frequencies (such as microwave ovens, cordless phones, remote controls, etc.), those devices may create interference.
  • The signal can also be interrupted by the walls and building materials of your home.
  • Smoke will communicate easily through glass, but tinting on windows can interfere with the signal.

To test if these factors are affecting the communication range, take your Smoke outside and turn both parts on. Start walking away from your base unit and watch your Smoke Receiver. With nothing between your Smoke and its Receiver, you should be able to get a signal to 300 feet.

If you discover that you have environmental factors that are lowering the communication range between the base unit and its Receiver, you may want to take a look at Smoke Gateway, as it lets you track your cook on a mobile smart device.

Please contact our Tech Support team if you have any questions or need additional help. They’ll get back to you right away.


My Smoke is displaying an LLL (or HHH) error. What does this mean?

There are several reasons your Smoke may display either an LLL or HHH error, the most common being that the probe wire was damaged or broken.

If your Pro-Series probe was exposed to temperatures above or below its temperature range (-58 to 572°F  or -50 to 300°C), you will see one of these errors. LLL means that the probe was exposed to temperatures below its range and HHH means that it was exposed to temperatures above its range.

As a note: Pro-Series probes come with a 6-month warranty. Please let our Tech Support team know if you need help with yours.


 

I plugged the probes into my Smoke and nothing happened. The display is still dark.

First, make sure that you have turned your Smoke on. The On/OFF switch is on the back of the unit.

If that does not work, we would suggest replacing your Smoke’s batteries, as a battery change typically fixes these types of symptoms.

If this does not work, please let our Tech Support team know. They will be happy to help you.


 

My Smoke is not reading food temperatures accurately. What’s wrong?

Judging the accuracy of your Smoke in food or air can be difficult. The best way to verify the accuracy of a probe or digital thermometer is with a proper ice bath test. This can be done quickly and easily at home with the instructions found here.

If your Pro-Series probes are accurate, they will read within ± 1.8°F of 32°F (30.2 to 33.8°F). If they are is reading accurately in this test, you can rest assured that it is reading accurately in food and at higher temperatures.

Please contact our Tech Support team if you need additional help.


 

Last night, as I monitored some steaks I was searing on the grill with my Smoke, something went wrong. I think I may have gotten the probe too hot.

Now, when the probe is inserted into Smoke, it reads a temperature very briefly before a “NO PROBE!” error pops up. Is the probe ruined?

It sounds like your probe failed as it was exposed to the very high temperatures that accompany grilling.

  • The Pro-Series probe that comes with Smoke has an operating range of -58 to 572°F.
  • Flare-ups associated with grilling can easily reach temperatures above 1000°F, which can damage the probe.

This is why we we don’t recommend Smoke for grilling. It was designed to track temperatures over an extended period of time with moderate-heat cooking methods such as smoking meat, oven-roasting, deep-frying, homebrewing, and Sous Vide.

Instant-read thermometers, such as a Thermapen MK4 or a ThermoPop, are the best choice for monitoring temperatures when you are using high-heat cooking methods such as grilling or broiling.

Here is an article that explains the difference between grilling and BBQ.

If you need a new probe, any of our Pro-Series probes will work with your Smoke.

As a note: Pro-Series probes come with a 6-month warranty. Please let our Tech Support team know if you need help with yours. 


 

The first time we used our Smoke, it was great! The second time, the meat probe was reading incorrectly by a significant amount. We didn’t submerge the probe or bend the cable. We swapped it into the other port on the Smoke, and it did see the probe temp, but it was still really off.

It is possible the probe has failed. If this has happened, a new probe will resolve the issue.

The most  common reasons for probe failures include:

  • The probe has been used outside of the recommended temperature range. Keep the probe cable away from oven elements, flames, coals, grill or oven racks—all of which can reach temperatures far higher than 700°F (even if an oven/smoker is set lower).

  • The cable got wet. When you’re cleaning your probe, you can carefully wipe down the stainless steel cable as long as you don’t submerge it in liquid. You might find it easiest to clean the cable with our probe wipes.

  • Excessive wire kinking.

Pro-Series Probes Percautions

Avoid grilling or broiling with your probes, as these high-heat methods usually involve temperatures above your probe’s specifications. Instead, we recommend that you use an instant-read thermometer – such as a Thermapen or a ThermoPop – while grilling or broiling.

Here is an article with great suggestions on how to prolong the life of your Pro-Series Probe.

Here is an article that explains the difference between grilling and BBQ.

As a note: Pro-Series probes come with a 6-month warranty. Please let our Tech Support team know if you need help with yours. 


 

I recently dropped my Smoke while a probe was connected to the top port and now, that port doesn’t work. How do I get it repaired?

We offer affordable repair services for Smoke for $25, which includes return shipping. Please contact our Tech Support team using the contact information below and they help you right away.


 

The kickstand on the back of my Smoke broke. How do I get a replacement?

We are happy to send you a new kickstand at no charge. Please contact our Tech Support or Customer Care teams for help. They will send you a new kickstand right away.


 

Why did my Smoke thermometer melt?

It is likely that your Smoke thermometer (the body) was exposed to temperatures above its operating range, which is 32 to 122°F (0 to 50°C).

Smoke’s thermometer does not go in the oven when you use it, as high heat will melt it. It should not be attached directly to a smoker or grill.

Instead, insert the Pro-Series probe’s tip into the food you are tracking, connect the other end of the probe to Smoke thermometer, and place Smoke outside of the oven/smoker (usually on a countertop). Place the food in the oven/smoker and close the door on the cable.

Closing the oven door on the probe’s cable won’t hurt it. Because the cable is thin, your oven, grill, or smoker won’t lose any heat

Smoke on counter.



 

The Grate Clip doesn’t work with my grate. What do I do?

We designed the Grate Clip to be as universal as possible. However, due to the variations in grates between manufacturers, sometimes adjustments are necessary.

To adjust the Grate Clip, insert the air probe into the holes, then pull the brackets outward.  Doing so with the probe in place will prevent the clip from distorting the upper portion and will not damage the probe in any way.

Another option is to use a ball of tin foil to steady the Grate Clip.

Here’s a video that demonstrates how to use the Grate Clip.


What is the warranty of the probes that come with Smoke? I think one of mine isn’t working correctly.

Pro-Series probes come with a 6-month warranty. Please let our Tech Support team know if you need help with yours.

Here is an article with great suggestions on how to prolong the life of your Pro-Series Probe.


 

Smoke Warranty Terms

Your Smoke has a 2-year warranty. You can read more about the warranty terms here.


 

Let Us Help You

If you have any questions or concerns, you may contact our Tech Support team by emailing techsupport@thermoworks.com or by calling 1-800-393-6434.

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