Troubleshooting: TimeStick and TimeStick Trio

Here are answers to the questions our Tech Support team is asked most often about the TimeStick and TimeStick Trio.   Which battery does my TimeStick (or TimeStick Trio) use? It uses one, CR2032 (3V) lithium coin cell battery. When I set my TimeStick Trio’s timer, it starts the countdown […]

Troubleshooting: Extra Big & Loud Timer

Here are answers to common technical support questions about the Extra Big & Loud Timer.   My Extra Big & Loud Timer’s kickstand broke. Do you sell replacement parts? We are happy to send you a new kickstand at no charge. Please contact our Tech Support team or Customer Care […]

Troubleshooting: DOT

Here are answers to the most common technical support questions about DOT.   My DOT thermometer is not working. All I seem to get is a flashing “NO PROBE”. The probe is inserted correctly. Any clue what’s wrong? We would suggest replacing your DOT’s batteries, as a battery change typically […]

Troubleshooting: ThermaQ WiFi

Setup instructions for ThermaQ WiFi are located on the ThermaQ app page. It contains the following information: Notice: The ThermaQ app has been replaced by the new, completely redesigned ThermoWorks app. (The icon has a yellow background.)  Controlling your ThermoWorks connected thermometers is an elevated experience with the all-new ThermoWorks App and […]

Troubleshooting: ChefAlarm

Here are answers to the questions our Tech Support team is asked most often about the ChefAlarm.   Is the “NO PROBE” indicator suppose to constantly flash when ChefAlarm is not in use? I’m concerned that it will use up the battery when not necessary. I have tried every button […]

Troubleshooting: Smoke Gateway

Here are the answers to common technical support questions about Smoke Gateway. Where can I find instructions for setting up and using my Smoke Gateway with the ThermoWorks app? Download the free ThermoWorks app from either the iTunes App Store or the Google Play Store. Open the app on your […]

Troubleshooting: Smoke

Here are answers to common questions about Smoke.   Where can I find the instructions for Smoke? You may download the instructions here. Smoke Operating Instructions Smoke Receiver Operating Instructions Smoke Receiver Sync Instructions Smoke Fact Sheet Smoke Calibration Instructions   My Smoke has stopped communicating with the Smoke Receiver. […]

Help with the Order You Placed

If you have questions about an order you’ve placed, please contact our Customer Care team. Here’s a partial list of issues they can help with: Tracking your order Updating your order’s shipping address Removing items Cancelling your order Checking your order’s status Fix shipment problems Adjusting shipping charge and method […]