Question: I am not a Utah resident. Why am I being charged Utah sales tax?
ThermoWorks collects Utah sales tax on orders that are shipped to a Utah address (unless the purchasing organization is tax-exempt). If your order is being shipped to a location outside of Utah, sales tax will be removed once you enter the address into the form.
Before Shipping Address Is Entered
In this example, the subtotal includes Utah state tax, because the shipping address has not been entered yet.
After Non-Utah Shipping Address Is Entered
Once a shipping address outside of Utah is entered into the form, the sales tax is removed from the order.
If you need additional help, please let our Customer Care team know. You may contact them by emailing firstname.lastname@example.org, by calling 1-800-393-6434, or on LiveChat M-F, 8-5pm, MST.
Our Utah tax-exempt organization wants to place an order. How do I make sure we aren’t being charged sales tax?
To make sure your Utah tax-empt organization is not charged sales tax, please contact our Technical Sales team by emailing email@example.com or by calling 1-800-393-6434 to assist with your order.
If you have already placed a web-order and have been charged sales tax, please call our Technical Sales team and they will help you.