How to Use the ThermoWorks Shopping Cart
Every day, we receive questions about our shopping cart and how to accomplish certain tasks. Here are answers to the requests we receive most.
You do not have to create an account with ThermoWorks to place an order. Please feel free to use the Guest Checkout option.
Note: If you checkout with the Guest Checkout Option, be aware that you will be required to provide the type of information that allows us to fulfill and correctly manage your order (such as shipping and billing address, email address, and phone number) as part of the checkout process.
How to Add an Item to the Shopping Cart
If the item you want to purchase has multiple color options, make sure you have clicked on the color you wish to purchase before adding it your shopping cart.
How to Remove an Item from the Cart
To take an item out of your shopping cart, click on the Remove button. Once it is removed, your order’s subtotal will automatically update.
How to Purchase More than One Color of a Single Item
After selecting a color, add it to the shopping cart by clicking on the Add to Cart button.
Select the next color you wish to purchase and click on the Add to Cart button.
Both items have been added to the shopping cart.
How to Receive the 5-Up Price
A number of ThermoWorks products include a 5-up discount when you purchase 5 or more of that item in a single order.
Here’s how it works:
1. Receive the 5-up price for a single color.
If you add less than five items to the shopping cart, the regular price applies.
As soon as you add five of one color to the shopping cart, the price automatically updates
2. Receive 5-Up Pricing for Multiple Colors
Add the colors you wish to purchase to the shopping cart, one by one. Then, go to the shopping cart. In this example, only one orange ThermoPop and one green ThermoPop has been added to the shopping cart, so the regular price has been applied.
Increase the number of each color until you have at least five of the item in your shopping cart. Once the total reaches five, the 5-up discount will automatically be applied to your order.
How to Receive Other Bulk Pricing Discounts
If you are going to purchase more than 10 of a single item in the same order, other bulk pricing discounts are available. Please contact our Technical Sales team for assistance.
Call us: 1-800-393-6434 from 8 am –5pm, M-F.
Email: firstname.lastname@example.org (we’ll get back to you within one business day!)
How to Add Gift Wrapping and Message to Item
1. To Add from a Product Page
Select the Gift Wrap option and the Gift Message form will appear. Enter your message and click Add to Cart.
2. To Add from the Shopping Cart
Click on the Edit/Gift Wrap button.
A hover form will appear. Select the Gift Wrap option and enter your Gift Message in the form. Click on the Update button.
How to Edit Your Gift Message
From the shopping cart, click on the Edit/Gift Wrap button.
A hover form will appear. Edit the Gift Message in the form and click on the Update button.
How to Remove Prices from Packing Slips for Gift Orders
ThermoWorks packing slips do not include prices, so the recipient will not know how much you paid for their gift.
If Your Shipping Fee Seems Unusually High…
Check that your browser hasn’t auto-filled the ship-to country as the Virgin Islands (USA). If it has, the shipping charge will be too high.
Change the country to United States and the shipping charge automatically update to the correct amount.
Paying with a Credit or Debit Card
- Select the card type.
2. Type in your card number. As soon as it is typed in, a drop-down card-type selector will appear.
3. Select the card type.
4. If you continue the process to checkout without selecting the card type, this error will appear. Select the card type and continue the checkout process.
Contact Our Customer Care Team
Phone: Toll Free: 800-393-6434 6am – 7pm M-F, 9am – 4pm Saturday, MT
LiveChat: 8am – 5pm M-F