Account Login, Email Address Changes, & Order History

Need to change email address you use when shopping at ThermoWorks?

Because ThermoWorks customer accounts are associated with their email addresses, the shopping cart service we use – NetSuite – requires that we update account email addresses for our customers. If you need to change yours, please contact our Customer Care team and they will help you right away.


Having trouble logging into your ThermoWorks account?

Please contact our Customer Care team for help.


Need to see your entire ThermoWorks order history?

Your order history is available in your ThermoWorks account area. If you log into your ThermoWorks account and do not see your entire purchase history, please contact our Customer Care team as it is likely that you accidentally created duplicate accounts when placing various orders, or you used the guest checkout option. We’ll need to merge your duplicate accounts so you will have have access to all of the information you need.


Contact Our Customer Care Team


Phone: Toll Free: 800-393-6434 6am – 7pm M-F, 9am – 4pm Saturday, MT

LiveChat: 8am – 5pm M-F


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